Return & Refund Policy
Return & Refund Policy
Effective Date: August 4, 2026
At Velkairo, we strive to provide high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
We offer a 7-day return policy from the date of delivery.
To be eligible for a return, the item must:
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Be unused, unwashed, and unworn.
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Be in its original condition with all tags, labels, and packaging intact.
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Not have any stains, perfumes, makeup marks, damage, or alterations.
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Be accompanied by a valid order number or proof of purchase.
Velkairo reserves the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
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Products purchased during clearance or final sale (unless damaged or incorrect).
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Gift cards (if applicable).
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Items returned without original tags or packaging.
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Products damaged due to customer misuse or improper handling.
3. Return Process
To request a return:
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Email us at velkairoclothes@gmail.com within 7 days of receiving your order.
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Mention your Order Number, registered mobile number, and reason for the return.
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Attach clear photos of the product if it is damaged, defective, or incorrect.
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Our support team will review your request and provide further instructions.
Returns sent without prior approval may not be accepted.
4. Return Shipping
Return shipping charges are handled on a case-by-case basis.
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If the return is due to a damaged, defective, or incorrect item delivered by Velkairo, we will arrange or reimburse the return shipping, as applicable.
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If the return is due to a change of mind, size preference, or any customer-related reason, the customer may be responsible for the return shipping charges.
Our customer support team will inform you of the applicable process when your return request is approved.
5. Refund Policy
Once the returned product is received and passes our quality inspection:
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The refund will be processed to the original payment method used while placing the order.
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Refund processing may take 5–7 business days, depending on your bank or payment provider.
If the returned item does not pass the inspection, the refund request may be declined, and the product may be shipped back to you.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery by emailing velkairoclothes@gmail.com.
To help us resolve the issue quickly, please provide:
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Your Order Number
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Clear photos of the product
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Photos of the packaging
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An unboxing video (recommended)
Failure to report the issue within the specified timeframe may affect the approval of your claim.
7. Order Cancellations
Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.
8. Contact Us
For any return or refund-related assistance, please contact:
Velkairo
Email: velkairoclothes@gmail.com
Phone: +91 84220 06094
Business Address:
Ujagar Industrial Estate, Gala No. 8,
Deonar Road, Next to D-Mart,
Govandi, Mumbai – 400088, Maharashtra, India.