Privacy Policy

Effective Date: August 4, 2026

Velkairo values customer privacy and is committed to protecting personal information collected through the website and related services. This Privacy Policy explains how information is collected, used, stored, and protected when visiting or making a purchase from Velkairo.

1. Information Collected

The following information may be collected during the shopping experience:

• Full Name

• Email Address

• Mobile Number

• Shipping & Billing Address

• Payment Information (processed securely through trusted payment providers)

• Order History

• IP Address

• Device Information

• Browser Type

• Cookies and Website Usage Data

2. Purpose of Information Collection

Collected information is used to:

• Process and deliver orders.

• Provide customer support.

• Send order confirmations and shipping updates.

• Improve products, services, and website performance.

• Prevent fraudulent transactions.

• Comply with applicable legal and regulatory requirements.

• Share promotional offers, discounts, and newsletters (only where permitted).

3. Payment Security

Velkairo does not store complete debit card, credit card, UPI, or net banking credentials. All payments are processed through secure and trusted payment gateway partners using industry-standard encryption technologies.

4. Cookies

Cookies may be used to:

• Improve website performance.

• Remember shopping cart contents.

• Save customer preferences.

• Analyze website traffic and shopping behavior.

• Deliver a better browsing experience.

Cookies can be disabled through browser settings; however, certain website features may not function properly.

5. Sharing of Information

Personal information is never sold or rented to third parties.

Information may only be shared with trusted service providers when necessary for business operations, including:

• Shipping and logistics partners

• Payment gateway providers

• Marketing and analytics platforms

• Government authorities when legally required

All third-party partners are expected to maintain appropriate security and confidentiality standards.

6. Data Security

Reasonable technical and organizational security measures are implemented to protect customer information from unauthorized access, misuse, disclosure, or alteration. Although every effort is made to maintain secure systems, no method of online transmission or storage can be guaranteed to be completely secure.

7. Marketing Communications

Promotional emails, SMS, or WhatsApp messages may be sent regarding new arrivals, offers, and updates. Unsubscribing from marketing communications is possible at any time using the unsubscribe option or by contacting customer support.

8. Customer Rights

Customers may request to:

• Access personal information.

• Correct inaccurate information.

• Update account details.

• Delete personal information where legally permitted.

• Withdraw marketing consent.

Requests may be submitted using the contact information provided below.

9. Third-Party Services

The website may contain links to third-party websites or services. Velkairo is not responsible for the privacy practices, content, or policies of external websites. Visiting third-party websites is subject to their respective privacy policies.

10. Children's Privacy

Velkairo does not knowingly collect personal information from individuals below 18 years of age. If such information is identified, appropriate steps will be taken to remove it.

11. Changes to this Privacy Policy

Velkairo reserves the right to update or modify this Privacy Policy at any time. Revised versions become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the updated Privacy Policy.

12. Contact Information

For any privacy-related questions or requests, please contact:

Velkairo

Email: velkairoclothes@gmail.com

Customer Support: +91 8422006094

Business Address:
Ujagar Industrial Estate, Gala No. 8,
Deonar Road, Next to D-Mart,
Govandi, Mumbai – 400088, Maharashtra, India.